Privacy Policy

1. Information we collect

We collect account details (name, email, institution), manuscript files and related content you submit for editing, and payment information processed through our payment provider.

2. How we use your information

We use your information to deliver editing, translation and publication services, process payments, communicate order updates, and improve our services.

3. Manuscript confidentiality

All manuscripts and supporting documents are treated as confidential and are only accessed by editors and staff assigned to your order.

4. Data security

We maintain ISO/IEC 27001:2022-aligned security controls to protect your data in transit and at rest.

5. Your rights

You may request access to, correction of, or deletion of your personal data at any time from your account Settings or by contacting us.

6. Cookies

We use two categories of cookies:

Essential — sign-in sessions, your cart, and site preferences (e.g. theme, dismissed banners). These are required for the site to function and can't be turned off.

Non-essential — our support chat widget, which sets its own cookies to keep a conversation going across pages. This only loads if you accept it in the cookie banner; you can withdraw consent any time by clearing your browser cookies for this site.

7. Contact

Questions about this policy can be sent through our Contact page (/contact).